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Welcome to Tiny Nippers. By placing an order through our website, you are agreeing to the following terms and conditions. Please read them carefully before making a purchase.
1. Payment Terms
- Accepted Payment Methods:
We accept payment via PayPal only. Bank transfer or cheque payments can be arranged on request — please contact us at sales@tinynippers.co.uk.
Note: We only accept bank transfers from UK accounts. - Ownership of Goods:
All goods remain the property of Tiny Nippers until full payment has been received and cleared. - VAT:
All prices displayed include VAT where applicable.
2. Order Processing & Pre-Orders
- Orders containing pre-order items will be shipped once all items in the order are in stock.
- Estimated dispatch times are provided for pre-order items and may be subject to change. Customers will be notified of any significant delays.
3. Delivery & Collections
- We do not offer local collection or delivery.
- We aim to dispatch within 2 working days.
4. Adding Items to an Existing Order (UK Only)
- Additional items may be added only at the time of checkout by selecting the appropriate delivery method.
- Orders that are marked as “Waiting for Courier Collection”, “Waiting to be dispatched”, or “Shipped” cannot be amended.
- Any additional postage cost must be agreed to before dispatch.
5. Late & Failed Payments
- An 8% interest charge may be applied to late or reversed payments.
- In the event of non-payment, Tiny Nippers reserves the right to initiate debt recovery proceedings via the county court. You will be liable for any associated legal fees.
- Orders not paid within 3 working days may be cancelled.
6. Cancellation & Refunds (Consumer Contracts Regulations)
- You have the right to cancel your order within 14 calendar days of receiving your goods.
- You may return items for a refund or exchange provided they are unused, unwashed, and in their original packaging.
- Refunds exclude:
- Original delivery charges (unless the entire order is returned).
- Return postage costs (unless the item is faulty or sent in error).
- We recommend using an insured, trackable postal service for all returns.
To cancel or return your order, please email us at sales@tinynippers.co.uk.
7. Faulty or Damaged Items
- Please notify us within 30 days of receiving any faulty or damaged goods.
- If a manufacturing fault is confirmed, you may choose between a full refund or replacement.
- We do not accept returns of:
- Second-hand or gifted items.
- Products damaged due to misuse or normal wear and tear.
- Products that have changed colour or run during washing.
- Leaking nappies (as leakage is not considered a manufacturing fault).
Return postage for faulty items will be refunded after inspection and only if a fault is confirmed.
Return address:
Tiny Nippers, 7 Bakethin Crescent, Blyth, Northumberland, NE24 4GA.
8. Use of Products
- Discontinue use immediately if irritation occurs.
- We recommend trying and washing one nappy first before washing an entire batch.
- Used or washed items cannot be refunded or exchanged, unless faulty.
9. Incorrect or Unwanted Items
- If you receive the wrong item, please return it first before a replacement is dispatched.
- Returns of incorrect or unwanted items must follow the same conditions as above: unused, unwashed, and in original packaging within 14 days.
10. Discount Codes & Offers
- Discount codes must be used at the time of purchase.
- We do not apply discounts retroactively.
- Discount codes cannot be combined with existing offers or promotions.
- All promotional codes and offers are subject to change or withdrawal without notice.
11. Pricing & Order Acceptance
- Prices are correct at the time of publication. In the case of an error, we will notify you and offer the option to cancel or proceed at the corrected price.
- An order becomes binding only once dispatch has been confirmed.
- Tiny Nippers reserves the right to cancel any order prior to dispatch for any reason.
12. Intellectual Property & Copyright
- All designs, logos, images, and text relating to Tiny Nippers are protected by copyright, trademark, and design law.
- No reproduction or copying of our branded materials is permitted without written consent.
13. Disclaimer
- Product images are for illustrative purposes only. Variations in colour or print placement are not considered faults.
- We are not responsible for outcomes related to product misuse, including improper washing or wearing.
14. Contact Details
For all enquiries, returns, or complaints, please contact us at:
📧 sales@tinynippers.co.uk
📮 Tiny Nippers, 7 Bakethin Crescent, Blyth, Northumberland, NE24 4GA